Frequently Asked Questions

Got questions? We've got answers. If you don't find what you're looking for, feel free to contact us.

🛍️ Orders & Products

How do I place an order?

Simply browse our store, add your favorite items to the cart, and proceed to checkout. It's that easy!

Can I modify or cancel my order after placing it?

Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at our Contact page if you need to make changes.

Are your products available in different sizes?

Yes! Check each product page for available size options. If you're unsure about sizing, feel free to reach out — we're happy to help.

🚚 Shipping

How long does shipping take?

Domestic (Vietnam): 2–5 business days
International: 7–21 business days depending on destination.

Do you ship internationally?

Yes, we ship to select international markets. Shipping costs and delivery times vary by location.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. Use it to track your package in real time.

🔄 Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for unused items in original condition. Visit our Return Policy page for full details.

How do I start a return?

Contact us via our Contact page with your order number and reason for return. We'll guide you through the process.

When will I receive my refund?

Refunds are processed within 5–7 business days after we receive and inspect the returned item.

💳 Payments

What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment methods available at checkout.

Is my payment information secure?

Absolutely. All transactions are encrypted and processed through secure payment gateways. Your data is always protected.

📦 Products

Are D-UTS products durable?

Yes! All our products are made with premium materials designed to withstand intense training and daily use.

Do you restock sold-out items?

We do restock popular items. Sign up for notifications on the product page or contact us to be notified when an item is back in stock.