RETURN & REFUND POLICY

Return Window We accept returns within 14 days of the delivery date. Items must be unused, unwashed, and in their original packaging with all tags attached.

Eligible Items

  • Items that are defective or damaged upon arrival
  • Items that do not match the description or size ordered
  • Items in original, unused condition

Non-Eligible Items

  • Items that have been used, washed, or altered
  • Sale or discounted items
  • Items returned after the 14-day window

How to Request a Return

  1. Email us at duts.storeus@gmail.com with your order number and reason for return
  2. We will respond within 1–2 business days with return instructions
  3. Ship the item back to us — return shipping costs are the customer's responsibility unless the item is defective

Refunds Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–7 business days to your original payment method.

Exchanges We only replace items if they are defective or damaged. If you need an exchange, contact us at tktesttiktok0001@gmail.com.

Questions? Contact us at: